To change your password, click on the 'Manage Account' link and then choose the Change Password option.

There are a lot of reasons why a utility data pull may not have worked in the current attempt. Some utilities block requests during the update of their webpage. If our pull exactly coincides with this update, we will not get any data. Believe it or not, some (few) utilities take their pages down during major events. Others only put their pages up during major outages. There isn’t much we can do about those cases. Utilities also periodically change their page (or vendor) causing a new format that we may not be aware of. We try to stay on top of this but occasionally one gets by. Let us know and we will fix it. In the event a pull fails, we revert to the previous pull (with its data and time stamp) for a period of time (limited to 3 hours) before we say nothing is available. The status will always show the data of the data so it is clear what is being reported.

If it is a new website, we may simply not know about it. If you let us know, we will add it, usually in a day or so. We canvas the rather large list of utilities in the U.S. periodically but there are literally thousands of utilities.

When we pull the data, it comes in various formats, from tables to a map with pins on it. We currently normalize our data to the county level. In order to do this we cross reference the names reported by the utilities to a County name or we determine the county from a latitude/longitude pair. Sometimes utilities will report outages as “other” in which case we cannot decipher a county. Another case is when the latitude/longitude may fail to code to a county. In these cases we recognize the outage but do not assign it to a county. Sometimes this is included in the State totals but if a utility serves multiple States, it is not.

The mobile version is a lite version of our desktop version. The settings that you change under the Display tab will transfer to the mobile version where appropriate (legends, etc.)

We always have a few products under consideration. Some don’t make it because of the availability of data, others because we are not sure there is interest. We may have something in the works that could meet your needs. On the other hand, we may not. We would love to discuss your ideas with you. We will do all of the research and coding. Our goal is simply to put out good products which serve a compelling need.

Our servers are hosted by one of the largest and most trusted cloud services in the country. The site where our servers is hosted has full backup capabilities and is located at one of the largest internet hubs in the United States. This not only ensures that our site will be available for all but the worst of disasters, but also that it will have excellent performance. We chose our service provider specifically to address availability and performance.

Contact us and we will work with you.